FAQ

Westhype is a registered trademark and an online shop based in Austria. We have made it our mission to offer unique, innovative, and creative products. Many of the products we offer are patented, designed by designers, or clearly stand out from common imitations. The items are carefully checked and selected so that you only receive well-thought-out and special products that impress – whether through design, functionality, or origin.

We currently ship throughout Europe. Feel free to send us a message if you would like the goods shipped to a country that is not currently supported by our system. Shipping costs and delivery times vary depending on the destination country.

Our shipping partners are UPS and DPD.

The shipping times are specified individually for each product and are provided as a non-binding estimate. Deviations are possible, and no guarantee is provided regarding the shipping duration.

Products from Purstahl, Skyline Chess | 7-10 business days

Yes, you can return or exchange items within 14 days of receiving your order. The products must be unused and in their original packaging. You can find more information about the return process on our returns page.

Yes, we offer gift cards in various amounts that you can purchase directly on our website. These gift cards can be redeemed for any product on the site.

You can reach us via the contact form on our website or by email at office@westhype.com. We do not use chatbots or ticketing systems to communicate with our customers; we are personally dedicated to our customers.

We are available by email 24/7, even on Saturdays and Sundays, and respond on the same day. We do not use chatbots or ticketing systems for communicating with our customers; we personally dedicate ourselves to our customers.