Refund policy

1. Instruction

You have the right to cancel the contract within fourteen days without giving reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

Return Policy:

To exercise your right of withdrawal, you have several options:

1.1. About your customer account

  • Log in to your account:
  • Enter your email address in the **Email** field and then click **Next**.
  • In your email account, open the email sent from our shop and copy it
  • six-digit verification code in the email.
  • Go back to the online shop and enter the six-digit verification code.
  • If your order includes more than one item, select the items you would like to return.
  • Click on the order for which you are claiming a return.
  • Select a return reason and add a note for the shop.
  • Click on **Request a return**. If your return request is approved and shipping is required, you will receive an email with shipping instructions and a return label.
  • If the product was returned without damage, you will receive your refund.

1.2. by email

You can also inform us of your cancellation by email. Send us the order number for recall to the following email address: office@westhype.com. After successful verification, a return label will then be sent to your email address. Print out this return label, stick it on the package and hand it in to the package service provider defined on the return label.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.


2. Consequences of revocation (withdrawal)

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. You must send the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract:

WESTHYPE
Mariahilferstrasse 1
8020 Graz, Austria

to return or hand over.


3. When does the right of cancellation (right of withdrawal) no longer apply?

The right of withdrawal (right of withdrawal) does not apply in the event of any loss in value of the goods if this loss in value is due to handling them that is not necessary to check the nature, properties and functionality of the goods. The right of withdrawal also does not apply to products that are delivered in a sealed package if the seal was removed after delivery.