General terms and conditions for consumers (as of March 2024)

These General Terms and Conditions (GTC) apply to all deliveries from WESTHYPE® (registered trademark of Invesita e.U.) to consumers.
A consumer is any natural person who concludes a legal transaction for a purpose that cannot predominantly be attributed to either their commercial or independent professional activity .

2. Contractual partner
The purchase contract is concluded with Invesita e.U., Mariahilfer Straße 1, 8020 Graz, Austria

The contract language is German and English.

The presentation of the products in the online shop does not constitute a legally binding offer, but rather only an invitation to the customer to make an offer. The customer's order represents an offer. Once we have received the order, the customer will be notified of receipt of his order via the email address he provided. This communication does not constitute acceptance of the customer's offer on our part. A contract is only concluded after acceptance on our part. Acceptance occurs when the ordered goods are dispatched. Our confirmation of receipt of the customer order by email does not constitute an acceptance of the offer on our part.

If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions. If you as a consumer exercise your right of withdrawal, you will have to bear the regular return shipping costs. Otherwise, the regulations set out in detail below apply to the right of withdrawal

- Beginning of the cancellation policy -

2.3.1.Instruction
You have the right to cancel the contract within fourteen days without giving reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods;
To exercise your right of withdrawal, you have several options:

• You can request a return via your online login profile:

Enter your login details.

Go to orders.

Select the order for which you would like a return (Request a Return).

Select the products you would like to return (check the box) and press Request Return.

As soon as we receive a return request, we will send you a return slip

Make it available for you to print out and hand it in together with the package to one of our chosen contractual partners.

• You can also inform us of your revocation by email. Send us the order number for cancellation to the following email address: office@westhype.com

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

2.3.2.Consequences of revocation (withdrawal)

• If you revoke this contract, we must repay all payments that we have received from you (except delivery costs) immediately and no later than fourteen days from the day on which we received notification of your revocation of this contract. You must send the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract:
  
  

WESTHYPE®
Mariahilfer Straße 1
8020 Graz
Austria
to return or hand over

• 2.3.3.When does the right of cancellation (right of withdrawal) no longer apply?
  The right of withdrawal (right of withdrawal) does not apply in the event of any loss in value of the goods if this loss in value is due to handling them that is not necessary to check the nature, properties and functionality of the goods. The right of withdrawal also does not apply to products that are delivered in a sealed package if the seal was removed after delivery.
  - End of revocation -

All prices are total prices. They are inclusive of all taxes including sales tax, unless these are stated separately. The shipping costs will be clearly communicated to you in the shopping cart system during checkout.

The online shop is available in Austria, Belgium, Bulgaria, Greece, Croatia, Lichtenstein, Malta, Monaco, Luxembourg, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Serbia, Slovakia, San Marino, Czech Republic, Denmark, Hungary, Italy, France and Germany. We only deliver to delivery addresses in these states.

Payment can be made either via Paypal, Amazon Pay, Eps, Maestro, Visacard, Mastercard, Klarna, Google Pay, Apple Pay or bank transfer. If you choose the bank transfer payment method, we will provide you with our bank details in the order confirmation.

The goods remain our property until full payment has been made.

The EU Commission has created an internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes regarding contractual obligations that arise from online purchase contracts. Further information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to take part in a dispute resolution procedure before a consumer arbitration board.

 8. You can reach us using the following contact details:

WESTHYPE®

Mariahilfer Straße 1

8020 Graz

Austria

or the email address:

support@westhype.com